Homecraft Textiles - Refund Policy
All goods purchased from Homecraft Textiles come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have your goods repaired or replaced if the goods are faulty. You are not entitled to have your goods unconditionally returned, exchanged or refunded simply because you have changed your mind. We do however provide refunds and exchanges subject to the below conditions:
Refunds – Online Orders
Refunds and exchanges are only possible within 14 days of the purchase. Items that you are returning have to be sent back in the packaging and in resalable conditions.
All refunds are subject to a 35% restocking fee. Postage charges cannot be refunded. Refunds will be processed once the item has been received by us.
Goods on which refunds are not available.
Cut items i.e fabric are non-returnable and non-refundable.
If there is a fault in a fabric however we will immediately dispatch a replacement piece of the exact same fabric to you. You will be required to return the faulty piece back to us.
Please make sure you carefully inspect your fabric prior to cutting or sewing - as we cannot accept any claims for faulty fabric which has already been cut up or partially sewn.
Rest assured all fabric is carefully inspected for faults prior to being dispatched.
We want all our customers to be happy with their products. If for any reason you are unable to use the product you have purchased, simply return it to us unopened within 14 Days for a full store credit, less any delivery fees. This excludes cut fabric, clearance items & display stock.
Whilst every effort is made to provide your order in one piece, we are constrained by existing piece lengths and roll sizes. Sometimes orders over 5M are shipped in multiple pieces. Wherever possible it is always our preference to ship your order in one piece. If you absolutely require your order in one piece please specify under the notes section and we will contact you prior to shipment if this is not possible.
If unsure about colour or texture we recommend you buy a sample
While every effort is made by Homecraft Textiles to adjust photos to be as close to the actual product as possible, please understand that each computer or wireless device will display images and colours differently. Furthermore, images may be affected by a number of factors, such as lighting, shininess and the texture of the fabric all produce different effects when photographed.
If you have specific requirements for your fabric or are unsure as to whether the colour, weight or stretch will suit your needs we recommend ordering a sample through our website before purchasing larger quantities, as we do not have an unconditional return policy. Always bear in mind that just because a fabric has the same name as a fabric you may have purchased elsewhere, it does not mean that the fabric is exactly the same. Weight and texture may vary and fabric purchased could be heavier, lighter or feel different. Always buy a sample as we will not exchange or refund a fabric under any circumstance because it does feel like you expect it to.